PSP40904 Certificate IV in Government
Injury Rehabilitation Case Management
This specialist qualification covers the competencies required of rehabilitation
practitioners in the public sector. A total of 15 units must be completed by
trainees to demonstrate competence in this qualification and is made up of 11
Core (or required units) and 4 Electives. Electives should reflect the
responsibilities of the individual and the job skills required for effective
performance.
Course dates, session times and location are available here for download in pdf format.
Course Timetable
Core Units
Competency is required in the 11 following compulsory units:
|
* |
PSPETHC401A
|
Uphold and support the values and principles of public sector
|
|
* |
PSPGOV402B |
Deliver and monitor service to clients |
| * |
PSPGOV408A |
Value diversity |
| * |
PSPGOV412A |
Use advanced workplace communication strategies |
| * |
PSPGOV422A |
Apply government processes |
| ++ |
PSPLEGN401A |
Encourage compliance with legislation in the public sector |
| * |
PSPPOL404A |
Support policy implementation |
| ++ |
PSPIM402A |
Undertake initial rehabilitation assessments |
| ++ |
PSPIM404A |
Conduct situational workplace assessments |
| ++ |
PSPIM405A |
Develop return to work plans |
| ++ |
PSPIM406A |
Implement and monitor return to work plans |
Electives – Competency is required in the 4 following Electives:
|
| ++ |
PSPIM407A |
Promote and educate about injury management |
| ++ |
PSPIM408A |
Monitor and review injury management cases |
| ++ |
PSPIM409A |
Maintain injury management case files |
| * |
PSPOHS301A |
Contribute to workplace safety |
* Generic Units (7)
++ Specialist Units (8)
Overview of Units
Core Units
PSPETHC401A - Uphold and support the values and principles of
public sector
This unit covers the ethical conduct required of those in public service and
responsibility to encourage ethical conduct in others, i.e.
colleagues/supervised staff members. The unit includes contributing to an
ethical public sector workplace and participating in ethical decision-making.
In practice, ethical conduct is demonstrated in the context of other generalist
or specialist work activities such as applying government processes, delivering
and monitoring services to clients, using resources, conducting interviews,
giving evidence, awarding contacts etc.
PSPGOV408A - Value Diversity
This unit covers promotion of the value of workplace diversity and the
contribution it makes to effective work practices, the generation of new ideas,
and the organisation's responsiveness to the community. It includes promoting
the benefits of workplace diversity and contributing to diversity outcomes. In
practice, diversity is promoted in the context of other generalist or
specialist work activities such as upholding and supporting public service
values, providing input to change, contributing to policy development and
implementation, delivering client services, managing contracts, etc.
PSPGOV402A - Deliver and monitor service to clients
This unit covers delivery and monitoring of service to clients that requires
understanding of the needs of existing and new clients, which influence service
requirements. It includes identifying and defining client needs, delivery
client services, monitoring and improving client service delivery and reviewing
client service. In practice, client service delivery may overlap with other
generalist or specialist public sector work activities such as acting
ethically, complying with legislation, applying government processes, gathering
and analysing information, using resources etc.
PSPGOV412A - Use advanced workplace communication strategies
This unit covers the use of advanced communication strategies for interacting
with internal and external clients. It includes dealing with complex enquiries
and complaints, giving directions, managing meetings and making workplace and
public presentations. Though the prime focus of the unit is on speaking,
listening and reading non-verbal cues, if reading, writing and visual literacy
are intrinsic to the workplace communication, these are included.
PSPGOV422A - Apply government processes
This unit covers the application of a knowledge of government processes. It
includes applying information relating to Machinery of Government, and applying
knowledge of organisational functions and protocols Legislation/regulations
applying across the public sector, such as equal employment opportunity, equity
and diversity etc, are not addressed here, as these are covered in PSPLEGN401A
Encourage compliance with legislation in the public sector. In practice,
knowledge of government processes is applied in the context of other generalist
and specialist work activities such as delivering and monitoring services to
clients, using resources, conducting interviews, giving evidence, awarding
contracts etc.
PSPLEGN401A - Encourage compliance with legislation in the public
sector
This unit covers the competency to encourage others (colleagues or those
supervised) in the workplace to comply with legislation. It includes assisting
others to comply with legislative requirements, and taking action on
non-compliance. In practice, encouraging compliance with legislation is
demonstrated in the context of other generalist or specialist work activities
such as using government processes, delivering and monitoring client services,
using resources, preparing quotations, conducting interviews, awarding
contracts etc.
PSPPOL404A - Support policy implementation
This unit covers the identification and application of policy in a public sector
work environment. It includes identifying relevant policy, implementing policy,
and monitoring and reporting on policy implementation. In practice, supporting
policy implementation occurs in the context of other generalist or specialist
work activities such as delivering client services, providing input to change,
implementing workplace safety procedures, awarding contracts etc.
PSPIM402A - Undertake initial rehabilitation assessments
This unit covers initial assessment of the need for rehabilitation services for
a worker with employment-related injuries. It includes undertaking initial
interviews, gathering information and assessing the need for rehabilitation
services. In practice, undertaking initial rehabilitation assessments may
overlap with other generalist or specialist public sector work activities such
as acting ethically, complying with legislation, applying government processes,
delivering client services, gathering and analysing information, etc.
PSPIM404A - Conduct situational workplace assessments
This unit covers situational assessment of the workplace from the viewpoint of
suitability for a worker being rehabilitated. This may be initial or ongoing
assessment as the injured worker's capacity changes. It includes conducting
workplace and job analyses and negotiating work duties. In practice, conducting
situational workplace assessments may overlap with other generalist or
specialist public sector work activities such as acting ethically, complying
with legislation, applying government processes, delivering client services,
gathering and analysing information, etc.
PSPIM405A - Develop return to work plans
This unit covers development of return to work plans for an injured worker. It
includes negotiating the content of the return to work plan and documenting the
plan. In practice, the development of return to work plans may overlap with
other generalist or specialist public sector work activities such as acting
ethically, complying with legislation, applying government processes,
delivering client services, gathering and analysing information, etc.
PSPIM406A - Implement and monitor return to work plans
This unit covers implementation and monitoring of return to work plans for an
injured worker. It includes engaging stakeholders to support return to work
activities, assisting injured workers with ongoing suitable employment and
reviewing progress against return to work plans. In practice, the
implementation and monitoring of return to work plans may overlap with other
generalist or specialist public sector work activities such as acting
ethically, complying with legislation, applying government processes,
delivering client services, gathering and analysing information, etc.
Elective Units
PSPIM407A - Promote and educate about injury management
This unit covers formal and informal education in an ongoing context about
injury management, claims management and/or rehabilitation activities. It
includes preparing information materials, preparing for and delivering
presentations, and reviewing outcomes. In practice, promotion and education
about injury management may overlap with other generalist or specialist public
sector workplace activities such as acting ethically, complying with
legislation, delivering service to clients, gathering and analysing
information, applying government processes, etc.
PSPIM408A - Monitor and review injury management cases
This unit covers ongoing monitoring and review of injury management cases in
accordance with legislative requirements. It includes monitoring and reviewing
injury management cases and reviewing injury management claim details. In
practice, monitoring and reviewing injury management cases may overlap with
other generalist or specialist public sector work activities such as acting
ethically, complying with legislation, applying government processes,
delivering client services, working with diversity, gathering and analysing
information, etc.
PSPIM409A - Maintain injury management case files
This unit covers maintenance of injury management case files in accordance with
legislative requirements. It includes opening, maintaining and closing injury
management case files. In practice, maintenance of injury management case files
may overlap with other generalist or specialist public sector work activities
such as acting ethically, complying with legislation, applying government
processes, delivering client services, working with diversity, gathering and
analysing information, etc.
PSPOHS301A - Contribute to workplace safety
This unit covers the competency to contribute to a safe workplace for self and
others. It includes contributing to workplace safety arrangements, identifying
hazards and controlling risks. The unit is based on Generic Competency A in the
National Guidelines for Integrating OHS Competencies into National Industry
Competency Standards (NOHSC: 7025, 1998 2nd Edition). In practice, workplace
safety may be demonstrated in the context of other work activities such as
contributing to workplace activities, organising workplace information,
implementing change, giving and receiving feedback etc.
Units, Elements, Performance Criteria
Certificate courses are made up of units. Units are made up of Elements, which
in turn are made up of performance criteria (see www.ntis.gov.au).
The name of the unit describes the general area of competence and has a unique
code to help identify it and which Certificate qualification it belongs to e.g.
PSPETHC401A - where the 4 indicates Certificate 4 level and PSP04 indicates
“Public Services Training Package”.
Units are like topics or subjects in a course. These cover the range of
skills and knowledge required for that particular area. Each unit is given a
code and will be on your training plan.
Elements describe the skill outcomes that contribute to that unit.
Performance criteria indicate the required skill level or what it is you
need to achieve competence.
Learning and Assessment Strategy
ACT Accreditation and Registration Council (ARC) have approved We Train
Australia (WTA) to deliver this course for this student cohort as per the
following Assessment Summary:
“All units must be run in a class room environment for 6 to 7 hours per unit
where students undertake in class activities with questions and answers
(Q&A) to assess their formative knowledge. An Assignment related to each
session is then distributed to the trainees at the end of each session.”
This assignment will be workplace based and must be completed out of hours to
fulfil the unit summative assessment requirements and returned to the
trainer/assessor within four weeks of the session being held.
The session itself will be an informal environment similar to attending a
tutorial, where the
trainer/assessor facilitates the session and covers the performance criteria of
the specific unit being undertaken and trainees are provided with the
opportunity to share their skills, knowledge and experience from within their
role.